Shipping policy
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We ship across Canada. Shipping costs and timelines vary by product — details are on each product page and confirmed at checkout.
Free Shipping
Many of our products include free shipping to your door anywhere in Canada. Where free shipping applies, it is built into the listed price and noted on the product page.
Products requiring freight or LTL (Less Than Truckload) delivery — such as trampolines and oversized items — may carry a shipping charge calculated at checkout based on your location and order weight.
Order Confirmation
You'll receive an order confirmation email as soon as your order is placed. This confirms we've received your order and pre-authorized your payment.
We verify stock availability immediately. If an item is on backorder or unavailable, we'll void the pre-authorization and contact you by email to discuss options.
Order Processing & Shipment
In-stock orders are typically processed within 1–3 business days. You'll receive a shipping confirmation with tracking details within 24 hours of your order leaving the warehouse.
If you haven't received shipping confirmation within 4 business days, contact us at sales@premiumbackyard.ca or call 1 (888) 851-8852.
Shipping by Product
Bromic Heaters
Ships via courier. Free shipping is included in the product price.
Rolux Reel Mowers
Ships via courier. Free shipping is included in the product price.
Royal Outdoor Furniture
Ships via courier or freight depending on the item. Shipping details are noted on each product page.
ACON Trampolines
Ships via freight carrier. Shipping rates are calculated at checkout based on your location and order weight.
Remote Areas
For deliveries to remote areas including Yukon, Northwest Territories, Nunavut, Northern Quebec, and Labrador, standard carrier rates may not apply. Contact us before ordering and we'll work out the best option for your location.
Damages
Inspect your order at the time of delivery. If packaging or product is damaged:
- Document with photos immediately — before or at the time of delivery
- You may refuse delivery if damage is visible
- Contact us the same day with photos
We cover return shipping on all damaged, defective, or incorrect items. See our Return & Refund Policy for full details.
Canada Only
We ship within Canada only. We do not ship internationally.